Frequently Asked Questions
Everything you need to know about CJP Nail Systems products and orders.
When will my order be dispatched?
We aim to process and dispatch all orders within 1-2 working days. During peak sale periods or new collection launches, dispatch may take slightly longer. You will receive a tracking number via email once your parcel is on its way.
Do you ship internationally?
Yes, we ship our professional nail products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
Are CJP products HEMA-free?
We offer a wide range of products, including HEMA-free options. Each product listing on our website includes a full ingredients list. We recommend checking the specific product description or contacting our technical team if you have specific allergy concerns.
What is your return policy?
Due to hygiene reasons and the nature of professional beauty products, we can only accept returns on unopened and unused items in their original packaging within 14 days of receipt. Please contact our support team to initiate a return.
Can I add items to an order I have already placed?
Once an order has been placed, we are unable to manually add items or combine multiple orders due to our automated picking and packing system. Please ensure your basket is complete before finalizing your purchase.
Are your products cruelty-free?
Yes, CJP Nail Systems is proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.